Virtual MA

Virtual medical assistants help healthcare providers with administrative, clerical and customer support tasks, including scheduling appointments, managing patient referrals, securing prior authorizations, and managing a constantly full fax inbox. This can all be done remotely, utilizing a practice’s existing technology. A trained virtual assistant, with excellent communication skills, can be a valuable asset to a busy practice or healthcare facility, taking over administrative tasks so providers and their staff can focus on patient care.
 

Problems we solve:

• Not enough time to respond to messages; reduced engagement with the patient in a visit.

• Overwhelming demands of caring for the patient on top of managing endless clinical tasks.

• Lack of focus on delivering quality healthcare with burdensome non-clinical tasks.

 

How we help:

• Register new patients and establish patient portals

• Manage referrals and patient follow-ups

• Schedule appointments, set reminders, and verify insurance eligibility

• Create patient engagement letters and update status

• Consult with physicians and respond to messages

• Additional administrative duties as needed