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Virtual MA
Virtual medical assistants help healthcare providers with administrative, clerical and customer support tasks, including scheduling appointments, managing patient referrals, securing prior authorizations, and managing a constantly full fax inbox. This can all be done remotely, utilizing a practice’s existing technology. A trained virtual assistant, with excellent communication skills, can be a valuable asset to a busy practice or healthcare facility, taking over administrative tasks so providers and their staff can focus on patient care.
Problems we solve:
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Not enough time to respond to messages; reduced engagement with the patient in a visit.
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Overwhelming demands of caring for the patient on top of managing endless clinical tasks.
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Lack of focus on delivering quality healthcare with burdensome non-clinical tasks.
How we help:
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Register new patients and establish patient portals
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Manage referrals and patient follow-ups
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Schedule appointments, set reminders, and verify insurance eligibility
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Create patient engagement letters and update status
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Consult with physicians and respond to messages
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Additional administrative duties as needed
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